# Topic modelling-based decision framework for analysing digital voice of the customer

> Research article (Total Quality Management & Business Excellence, 2016) · cited 43× · AI/ML

**Wikidata**: [openalex:W2562847150](https://www.wikidata.org/wiki/openalex:W2562847150)  
**Source**: https://4ort.xyz/entity/topic-modelling-based-decision-framework-for-analysing-digital-voice-of-the-customer