# Together or alone: Should service robots and frontline employees collaborate in retail-customer interactions at the POS?

> Research article (Journal of Retailing and Consumer Services, 2022) · cited 40× · AI/ML

**Wikidata**: [openalex:W4308499159](https://www.wikidata.org/wiki/openalex:W4308499159)  
**Source**: https://4ort.xyz/entity/together-or-alone-should-service-robots-and-frontline-employees-collaborate-in-retail-customer-interactions-at-the-pos