# To Err Is Human(-oid): How Do Consumers React to Robot Service Failure and Recovery?

> Research article (Journal of Service Research, 2020) · cited 445× · AI/ML

**Wikidata**: [openalex:W3111208172](https://www.wikidata.org/wiki/openalex:W3111208172)  
**Source**: https://4ort.xyz/entity/to-err-is-human-oid-how-do-consumers-react-to-robot-service-failure-and-recovery