# Timeliness, transparency, and trust: A framework for managing online customer complaints

> Research article (Business Horizons, 2018) · cited 110× · AI/ML

**Wikidata**: [openalex:W2791135778](https://www.wikidata.org/wiki/openalex:W2791135778)  
**Source**: https://4ort.xyz/entity/timeliness-transparency-and-trust-a-framework-for-managing-online-customer-complaints