# Tidio

> AI customer service software as a service company

**Wikidata**: [Q133079799](https://www.wikidata.org/wiki/Q133079799)  
**Source**: https://4ort.xyz/entity/tidio

## Summary

Tidio is an organization that develops a suite of customer service and communication products[1][2][3][4][5]. Its offerings include a chatbot, live chat, and conversational AI[1][2][3][4][5]. Additionally, the company provides customer relationship management software, help desk software, and an issue tracking system[1][2][3][4][5]. In 2025, Tidio employs 150 people[6][7].

## Summary
Tidio is an AI-powered customer service software company founded in 2013 that provides live chat, chatbots, and help desk solutions to businesses worldwide. The company offers a SaaS platform that combines live chat, chatbots, and help desk features to automate customer interactions and support.

## Key Facts
- Founded in 2013 in Poland, with headquarters in Szczecin and San Francisco
- Employs approximately 150 people as of November 2025
- Raised $25 million in funding to automate customer service interactions
- Owns Lyro, an AI agent for customer service launched on July 12, 2023
- Rated 4.2 on Trustpilot, 4.7 on Capterra, and 4.7 on G2
- Serves major clients including LiveJasmin and Praktiker
- Operates under legal entities Tidio LLC (US) and Tidio Poland sp. z o.o. (Poland)
- Complies with GDPR, CCPA, and SOC 2 standards
- Available in multiple languages including English, Spanish, French, German, and Portuguese

## FAQs
### Q: What does Tidio do?
A: Tidio provides AI-powered customer service software that combines live chat, chatbots, and help desk features to help businesses automate customer interactions and support.

### Q: How much does Tidio cost?
A: Tidio uses a freemium business model with subscription-based pricing tiers, though specific pricing details are not provided in the source material.

### Q: Is Tidio an AI company?
A: Yes, Tidio is an AI company that develops artificial intelligence solutions for customer service, including their AI agent Lyro launched in 2023.

### Q: Where is Tidio based?
A: Tidio is headquartered in Szczecin, Poland (70-481, Wojska Polskiego Avenue 81) and has an office in San Francisco, California (94105, New Montgomery Street 149).

### Q: Who uses Tidio?
A: Tidio is used by businesses worldwide, including notable clients like LiveJasmin and Praktiker, serving companies that need customer service automation.

## Why It Matters
Tidio represents a significant evolution in customer service technology by combining artificial intelligence with traditional customer support tools. The company addresses a critical business need by automating routine customer interactions while maintaining the ability for human intervention when necessary. This hybrid approach allows businesses to scale their customer service operations without proportionally increasing staff costs. Tidio's platform is particularly valuable for small and medium-sized businesses that need enterprise-level customer service capabilities but lack the resources for large support teams. The company's $25 million funding round in 2022 demonstrates strong market validation for AI-driven customer service solutions. By offering multilingual support and compliance with major data protection regulations, Tidio enables businesses to serve global customers while maintaining regulatory compliance. The integration of AI agents like Lyro represents the cutting edge of customer service automation, potentially transforming how businesses interact with customers and handle support requests.

## Notable For
- Developing Lyro, an AI agent for customer service launched in July 2023
- Successfully raising $25 million in funding to expand AI customer service capabilities
- Maintaining high customer satisfaction ratings across multiple review platforms (4.2-4.7 stars)
- Operating as a freemium SaaS company with global reach and multilingual support
- Complying with major data protection regulations including GDPR and CCPA

## Body
### Company Overview
Tidio operates as a software as a service company specializing in AI-powered customer service solutions. The company was founded in 2013 and has since grown to employ approximately 150 people as of November 2025. Tidio's platform integrates live chat, chatbots, and help desk functionalities into a unified customer service solution.

### Products and Services
Tidio's core offerings include live chat functionality, AI-powered chatbots, help desk software, and ticketing systems. The company also developed Lyro, an AI agent specifically designed for customer service applications. These products are designed to automate customer interactions while providing seamless escalation to human agents when needed.

### Market Position
The company serves a global market with operations in multiple countries and support for various languages including English, Spanish, French, German, Portuguese, and Brazilian Portuguese. Tidio's client base includes major companies like LiveJasmin and Praktiker, demonstrating its capability to serve both enterprise and smaller business clients.

### Technology and Innovation
Tidio's investment in AI technology, particularly through the development of Lyro, positions the company at the forefront of customer service automation. The platform's ability to handle multiple languages and comply with various data protection regulations makes it suitable for international operations.

### Legal and Compliance
Tidio operates under two main legal entities: Tidio LLC in the United States and Tidio Poland sp. z o.o. in Poland. The company maintains compliance with GDPR, CCPA, and SOC 2 standards, ensuring data protection and privacy for its users across different jurisdictions.

### Financial and Growth
The company's $25 million funding round in 2022 indicates strong investor confidence and provides resources for continued development and expansion. Tidio's freemium business model allows for broad market penetration while generating revenue through premium subscriptions.

## Schema Markup
```json
{
  "@context": "https://schema.org",
  "@type": "Organization",
  "name": "Tidio",
  "description": "AI customer service software as a service company",
  "url": "https://www.tidio.com/",
  "foundingDate": "2013",
  "founders": [],
  "numberOfEmployees": {
    "@type": "QuantitativeValue",
    "value": 150
  },
  "legalName": [
    "Tidio, LLC",
    "Tidio Poland sp. z o.o."
  ],
  "sameAs": [
    "https://www.wikidata.org/wiki/Q104234556",
    "https://en.wikipedia.org/wiki/Tidio"
  ],
  "address": [
    {
      "@type": "PostalAddress",
      "addressCountry": "Poland",
      "addressLocality": "Szczecin",
      "postalCode": "70-481",
      "streetAddress": "Wojska Polskiego Avenue 81"
    },
    {
      "@type": "PostalAddress",
      "addressCountry": "United States",
      "addressLocality": "San Francisco",
      "postalCode": "94105",
      "streetAddress": "New Montgomery Street 149"
    }
  ],
  "industry": [
    "Software Development",
    "Customer Service",
    "Artificial Intelligence",
    "SaaS"
  ]
}

## References

1. Trustpilot
2. [Source](https://www.capterra.com/p/144040/Tidio-Chat/)
3. G2
4. [Source](https://www.g2.com/products/tidio/reviews)
5. [Source](https://help.tidio.com/hc/en-us/articles/5423451000604-Contact-Tidio-Support)
6. [Source](https://www.tidio.com/flows/)
7. [Source](https://www.tidio.com/ai-agent/)
8. [Source](https://www.tidio.com/live-chat/)
9. [Source](https://www.tidio.com/help-desk/)
10. [Source](https://www.tidio.com/ticketing/)
11. [Source](https://techcrunch.com/2022/05/12/tidio-raises-25m-to-automate-customer-service-interactions/)
12. [Source](https://www.tidio.com/faq/)
13. [Source](https://www.tidio.com/contact/)
14. [Source](https://www.dnb.com/business-directory/company-profiles.tidio_llc.ce66444e5223befa96b2157707f053e3.html)
15. [Source](https://www.dnb.com/business-directory/company-profiles.tidio_poland_sp_z_o_o.1d10101fe655f27a3f99c3151eeb46ac.html)
16. [Source](https://www.tidio.com/about/)
17. [Source](https://www.tidio.com/)
18. [Source](https://find-and-update.company-information.service.gov.uk/company/08650990)
19. [Source](https://e-isbn.pl/IsbnWeb/start/publisher.html?publisherId=2100005595)
20. [Source](https://www.biznes.gov.pl/pl/wyszukiwarka-firm/wpis/krs/0000725583)
21. YouTube API