# Thirty Years of Service Failure and Recovery Research: Thematic Development and Future Research Opportunities From a Social Network Perspective

> Research article (Journal of Service Research, 2023) · cited 27× · AI/ML

**Wikidata**: [openalex:W4385637602](https://www.wikidata.org/wiki/openalex:W4385637602)  
**Source**: https://4ort.xyz/entity/thirty-years-of-service-failure-and-recovery-research-thematic-development-and-future-research-opportunities-from-a-soci