# The unexpected sales boost of the rating gap and review gap for hotels: An expectation confirmation perspective

> Research article (International Journal of Hospitality Management, 2024) · cited 10× · AI/ML

**Wikidata**: [openalex:W4403002372](https://www.wikidata.org/wiki/openalex:W4403002372)  
**Source**: https://4ort.xyz/entity/the-unexpected-sales-boost-of-the-rating-gap-and-review-gap-for-hotels-an-expectation-confirmation-perspective