# The Theoretical and Practical Evolution of Customer Journey and Its Significance in Services Sustainability

> Research article (Sustainability, 2022) · cited 22× · AI/ML

**Wikidata**: [openalex:W4289939568](https://www.wikidata.org/wiki/openalex:W4289939568)  
**Source**: https://4ort.xyz/entity/the-theoretical-and-practical-evolution-of-customer-journey-and-its-significance-in-services-sustainability