# The Software Challenges of Building Smart Chatbots

> Research article (2021 IEEE/ACM 43rd International Conference on Software Engineering: Companion Proceedings (ICSE-Companion), 2021) · cited 30× · AI/ML

**Wikidata**: [openalex:W3163564604](https://www.wikidata.org/wiki/openalex:W3163564604)  
**Source**: https://4ort.xyz/entity/the-software-challenges-of-building-smart-chatbots