# The service triad: an empirical study of service robots, customers and frontline employees

> Research article (Journal of service management, 2021) · cited 140× · AI/ML

**Wikidata**: [openalex:W3197603122](https://www.wikidata.org/wiki/openalex:W3197603122)  
**Source**: https://4ort.xyz/entity/the-service-triad-an-empirical-study-of-service-robots-customers-and-frontline-employees