# The Service Recovery Journey: Conceptualization, Integration, and Directions for Future Research

> Research article (Journal of Service Research, 2018) · cited 291× · AI/ML

**Wikidata**: [openalex:W2905852549](https://www.wikidata.org/wiki/openalex:W2905852549)  
**Source**: https://4ort.xyz/entity/the-service-recovery-journey-conceptualization-integration-and-directions-for-future-research