# The Robot–Human Paradox: A Meta‐Analysis of Customer Service by Robots Versus Humans on Customer Experience

> Research article (Journal of Consumer Behaviour, 2025) · cited 18× · AI/ML

**Wikidata**: [openalex:W4407758112](https://www.wikidata.org/wiki/openalex:W4407758112)  
**Source**: https://4ort.xyz/entity/the-robothuman-paradox-a-metaanalysis-of-customer-service-by-robots-versus-humans-on-customer-experience