# The Rise of Human–Machine Collaboration: Managers’ Perceptions of Leveraging Artificial Intelligence for Enhanced B2B Service Recovery

> Research article (British Journal of Management, 2024) · cited 33× · AI/ML

**Wikidata**: [openalex:W4396896995](https://www.wikidata.org/wiki/openalex:W4396896995)  
**Source**: https://4ort.xyz/entity/the-rise-of-humanmachine-collaboration-managers-perceptions-of-leveraging-artificial-intelligence-for-enhanced-b2b-servi