# The relationship between sustainability and customer satisfaction in hospitality: An explorative investigation using eWOM as a data source

> Research article (Tourism Management, 2019) · cited 184× · AI/ML

**Wikidata**: [openalex:W2926367609](https://www.wikidata.org/wiki/openalex:W2926367609)  
**Source**: https://4ort.xyz/entity/the-relationship-between-sustainability-and-customer-satisfaction-in-hospitality-an-explorative-investigation-using-ewom