# The process of solving problems with self-service technologies: a study from the user’s perspective

> Research article (Electronic Commerce Research, 2018) · cited 21× · AI/ML

**Wikidata**: [openalex:W2801260502](https://www.wikidata.org/wiki/openalex:W2801260502)  
**Source**: https://4ort.xyz/entity/the-process-of-solving-problems-with-self-service-technologies-a-study-from-the-users-perspective