# The power of self-service technologies in creating transcendent service experiences

> Research article (International Journal of Contemporary Hospitality Management, 2017) · cited 69× · AI/ML

**Wikidata**: [openalex:W2610451677](https://www.wikidata.org/wiki/openalex:W2610451677)  
**Source**: https://4ort.xyz/entity/the-power-of-self-service-technologies-in-creating-transcendent-service-experiences