# The power of emotions: Leveraging user generated content for customer experience management

> Research article (Journal of Business Research, 2022) · cited 65× · AI/ML

**Wikidata**: [openalex:W4214758243](https://www.wikidata.org/wiki/openalex:W4214758243)  
**Source**: https://4ort.xyz/entity/the-power-of-emotions-leveraging-user-generated-content-for-customer-experience-management