# The Performance Effect of Feedback Frequency and Detail: Evidence from a Field Experiment in Customer Satisfaction

> Research article (Journal of Accounting Research, 2017) · cited 78× · AI/ML

**Wikidata**: [openalex:W2184121695](https://www.wikidata.org/wiki/openalex:W2184121695)  
**Source**: https://4ort.xyz/entity/the-performance-effect-of-feedback-frequency-and-detail-evidence-from-a-field-experiment-in-customer-satisfaction