# The paradoxes of generative AI-enabled customer service: A guide for managers

> Research article (Business Horizons, 2024) · cited 105× · AI/ML

**Wikidata**: [openalex:W4394981780](https://www.wikidata.org/wiki/openalex:W4394981780)  
**Source**: https://4ort.xyz/entity/the-paradoxes-of-generative-ai-enabled-customer-service-a-guide-for-managers