# The Opinion Management Framework: Identifying and addressing customer concerns extracted from online product reviews

> Research article (Electronic Commerce Research and Applications, 2017) · cited 21× · AI/ML

**Wikidata**: [openalex:W2769497166](https://www.wikidata.org/wiki/openalex:W2769497166)  
**Source**: https://4ort.xyz/entity/the-opinion-management-framework-identifying-and-addressing-customer-concerns-extracted-from-online-product-reviews