# The Influence of Empathy and Consumer Forgiveness on the Service Recovery Effect of Online Shopping

> Research article (Frontiers in Psychology, 2022) · cited 35× · AI/ML

**Wikidata**: [openalex:W4220680372](https://www.wikidata.org/wiki/openalex:W4220680372)  
**Source**: https://4ort.xyz/entity/the-influence-of-empathy-and-consumer-forgiveness-on-the-service-recovery-effect-of-online-shopping