# The influence of artificial intelligence chatbot problem solving on customers’ continued usage intention in e-commerce platforms: an expectation-confirmation model approach

> Research article (Journal of Business Research, 2025) · cited 15× · AI/ML

**Wikidata**: [openalex:W4413513604](https://www.wikidata.org/wiki/openalex:W4413513604)  
**Source**: https://4ort.xyz/entity/the-influence-of-artificial-intelligence-chatbot-problem-solving-on-customers-continued-usage-intention-in-e-commerce-pl