# The impacts of hotels’ error management culture on customer engagement behaviors (CEBs)

> Research article (International Journal of Contemporary Hospitality Management, 2017) · cited 45× · AI/ML

**Wikidata**: [openalex:W2766039474](https://www.wikidata.org/wiki/openalex:W2766039474)  
**Source**: https://4ort.xyz/entity/the-impacts-of-hotels-error-management-culture-on-customer-engagement-behaviors-cebs