# The impact of the Covid-19 pandemic on customer experience design: The hotel managers’ perspective

> Research article (International Journal of Hospitality Management, 2021) · cited 180× · AI/ML

**Wikidata**: [openalex:W3126321499](https://www.wikidata.org/wiki/openalex:W3126321499)  
**Source**: https://4ort.xyz/entity/the-impact-of-the-covid-19-pandemic-on-customer-experience-design-the-hotel-managers-perspective