# The impact of service robots on customer satisfaction online ratings: The moderating effects of rapport and contextual review factors

> Research article (Psychology and Marketing, 2023) · cited 38× · AI/ML

**Wikidata**: [openalex:W4386798626](https://www.wikidata.org/wiki/openalex:W4386798626)  
**Source**: https://4ort.xyz/entity/the-impact-of-service-robots-on-customer-satisfaction-online-ratings-the-moderating-effects-of-rapport-and-contextual-re