# The impact of service delivery system effectiveness on service quality: a hierarchical approach

> Research article (International Journal of Business Performance Management, 2015) · cited 14× · AI/ML

**Wikidata**: [openalex:W2016895803](https://www.wikidata.org/wiki/openalex:W2016895803)  
**Source**: https://4ort.xyz/entity/the-impact-of-service-delivery-system-effectiveness-on-service-quality-a-hierarchical-approach