# The impact of new generative AI chatbots on the switch point (SP): toward an artificial emotional awareness (AEA)

> Research article (European Journal of Innovation Management, 2025) · cited 10× · AI/ML

**Wikidata**: [openalex:W4406867490](https://www.wikidata.org/wiki/openalex:W4406867490)  
**Source**: https://4ort.xyz/entity/the-impact-of-new-generative-ai-chatbots-on-the-switch-point-sp-toward-an-artificial-emotional-awareness-aea