# The impact of firm-level and project-level it capabilities on CRM system quality and organizational productivity

> Research article (Journal of Business Research, 2021) · cited 53× · AI/ML

**Wikidata**: [openalex:W3124850600](https://www.wikidata.org/wiki/openalex:W3124850600)  
**Source**: https://4ort.xyz/entity/the-impact-of-firm-level-and-project-level-it-capabilities-on-crm-system-quality-and-organizational-productivity