# The impact of exploitative leadership on hospitality employees’ proactive customer service performance: a self-determination perspective

> Research article (International Journal of Contemporary Hospitality Management, 2022) · cited 88× · AI/ML

**Wikidata**: [openalex:W4290850856](https://www.wikidata.org/wiki/openalex:W4290850856)  
**Source**: https://4ort.xyz/entity/the-impact-of-exploitative-leadership-on-hospitality-employees-proactive-customer-service-performance-a-self-determinati