# The future of service: The power of emotion in human-robot interaction

> Research article (Journal of Retailing and Consumer Services, 2021) · cited 258× · AI/ML

**Wikidata**: [openalex:W3149101596](https://www.wikidata.org/wiki/openalex:W3149101596)  
**Source**: https://4ort.xyz/entity/the-future-of-service-the-power-of-emotion-in-human-robot-interaction