# The expert experience in adopting the E-S-QUAL scale

> Research article (Total Quality Management & Business Excellence, 2016) · cited 16× · AI/ML

**Wikidata**: [openalex:W2515217574](https://www.wikidata.org/wiki/openalex:W2515217574)  
**Source**: https://4ort.xyz/entity/the-expert-experience-in-adopting-the-e-s-qual-scale