# The Emergent Field of Organizational Frontlines

> Research article (Journal of Service Research, 2016) · cited 159× · AI/ML

**Wikidata**: [openalex:W2560380401](https://www.wikidata.org/wiki/openalex:W2560380401)  
**Source**: https://4ort.xyz/entity/the-emergent-field-of-organizational-frontlines