# The Effects of Apologies for Service Failures in the Global Online Retail

> Research article (International Journal of Electronic Commerce, 2018) · cited 67× · AI/ML

**Wikidata**: [openalex:W2807102594](https://www.wikidata.org/wiki/openalex:W2807102594)  
**Source**: https://4ort.xyz/entity/the-effects-of-apologies-for-service-failures-in-the-global-online-retail