# The effect of the anthropomorphic design of chatbots on customer switching intention when the chatbot service fails: An expectation perspective

> Research article (International Journal of Information Management, 2024) · cited 66× · AI/ML

**Wikidata**: [openalex:W4391848585](https://www.wikidata.org/wiki/openalex:W4391848585)  
**Source**: https://4ort.xyz/entity/the-effect-of-the-anthropomorphic-design-of-chatbots-on-customer-switching-intention-when-the-chatbot-service-fails-an-e