# The determinants of online customer ratings: a combined domain ontology and topic text analytics approach

> Research article (Electronic Commerce Research, 2016) · cited 39× · AI/ML

**Wikidata**: [openalex:W2537879431](https://www.wikidata.org/wiki/openalex:W2537879431)  
**Source**: https://4ort.xyz/entity/the-determinants-of-online-customer-ratings-a-combined-domain-ontology-and-topic-text-analytics-approach