# The decision-making by citizens: Evaluating the effects of rule-driven and learning-driven automated responders on citizen-initiated contact

> Research article (Computers in Human Behavior, 2024) · cited 13× · AI/ML

**Wikidata**: [openalex:W4401898053](https://www.wikidata.org/wiki/openalex:W4401898053)  
**Source**: https://4ort.xyz/entity/the-decision-making-by-citizens-evaluating-the-effects-of-rule-driven-and-learning-driven-automated-responders-on-citize