# The dark side of artificial intelligence in services

> Research article (Service Industries Journal, 2024) · cited 105× · AI/ML

**Wikidata**: [openalex:W4391362070](https://www.wikidata.org/wiki/openalex:W4391362070)  
**Source**: https://4ort.xyz/entity/the-dark-side-of-artificial-intelligence-in-services