# The dark side of AI-powered service interactions: exploring the process of co-destruction from the customer perspective

> Research article (Service Industries Journal, 2020) · cited 248× · AI/ML

**Wikidata**: [openalex:W3040099229](https://www.wikidata.org/wiki/openalex:W3040099229)  
**Source**: https://4ort.xyz/entity/the-dark-side-of-ai-powered-service-interactions-exploring-the-process-of-co-destruction-from-the-customer-perspective