# The customer knowledge management lifecycle in PSS value networks : towards process characterization

> Research article (Open University of the Netherlands Research Portal, 2015) · cited 20× · AI/ML

**Wikidata**: [openalex:W2188422700](https://www.wikidata.org/wiki/openalex:W2188422700)  
**Source**: https://4ort.xyz/entity/the-customer-knowledge-management-lifecycle-in-pss-value-networks-towards-process-characterization