# The customer journey in a product-service system business model

> Research article (Procedia CIRP, 2021) · cited 15× · AI/ML

**Wikidata**: [openalex:W3166134235](https://www.wikidata.org/wiki/openalex:W3166134235)  
**Source**: https://4ort.xyz/entity/the-customer-journey-in-a-product-service-system-business-model