# The blame shift: Robot service failures hold service firms more accountable

> Research article (Journal of Business Research, 2023) · cited 73× · AI/ML

**Wikidata**: [openalex:W4388440338](https://www.wikidata.org/wiki/openalex:W4388440338)  
**Source**: https://4ort.xyz/entity/the-blame-shift-robot-service-failures-hold-service-firms-more-accountable