# The Application of Sentiment Analysis and Text Analytics to Customer Experience Reviews to Understand What Customers Are Really Saying

> Research article (International Journal of Data Warehousing and Mining, 2019) · cited 49× · AI/ML

**Wikidata**: [openalex:W2972571474](https://www.wikidata.org/wiki/openalex:W2972571474)  
**Source**: https://4ort.xyz/entity/the-application-of-sentiment-analysis-and-text-analytics-to-customer-experience-reviews-to-understand-what-customers-are