# The Adoption and Implementation of Artificial Intelligence Chatbots in Public Organizations: Evidence from U.S. State Governments

> Research article (The American Review of Public Administration, 2023) · cited 101× · AI/ML

**Wikidata**: [openalex:W4386719165](https://www.wikidata.org/wiki/openalex:W4386719165)  
**Source**: https://4ort.xyz/entity/the-adoption-and-implementation-of-artificial-intelligence-chatbots-in-public-organizations-evidence-from-u-s-state-gove