# Text

> AI customer service software company

**Wikidata**: [Q6658155](https://www.wikidata.org/wiki/Q6658155)  
**Wikipedia**: [English](https://en.wikipedia.org/wiki/Text_(company))  
**Source**: https://4ort.xyz/entity/text

## Summary
Text (also known as LiveChat Software S.A.) is an AI customer service company that develops cloud-based customer support products including LiveChat, ChatBot, and HelpDesk. Founded in 2002 and headquartered in Wrocław, Poland, Text is a publicly traded spółka akcyjna listed on the Warsaw Stock Exchange (ticker: TXT).

## Key Facts
- Founded in 2002.  
- Headquartered in Wrocław, Poland (Zwycięska 47, postal code 53-033; coordinates lat 51.05931944444445, lon 17.013805555555557).  
- Publicly traded on the Warsaw Stock Exchange under the ticker TXT since 2014 and is part of the WIG30 index.  
- Primary products: LiveChat, ChatBot, and HelpDesk.  
- 2021 revenue: 223,000,000 złoty (point in time: 2021).  
- 2021 net profit: 119,000,000 złoty (point in time: 2021).  
- Legal form: spółka akcyjna (Polish joint-stock company); KRS number 0000290756.  
- ISIN: PLLVTSF00010.  
- Official website: https://www.text.com/ (English).  
- Social and identifiers: Twitter handle @livechat (account active since 2009-12-07), Facebook textHQ, LinkedIn id text, Crunchbase id livechatsoftware, Glassdoor id 1580859, ISNI 0000000523498187, VIAF 230144782990102632444.

## FAQs
### Q: What products does Text make?
A: Text develops customer service and support software, most notably the LiveChat messaging platform, the ChatBot product for AI chatbots, and HelpDesk for support ticketing.

### Q: Is Text a public company?
A: Yes. Text is listed on the Warsaw Stock Exchange under the ticker TXT and has been publicly traded since 2014. It is part of the WIG30 index.

### Q: Where is Text headquartered?
A: Text is headquartered in Wrocław, Poland with an address at Zwycięska 47 and postal code 53-033. Coordinates for the Wrocław office are lat 51.05931944444445, lon 17.013805555555557.

## Why It Matters
Text occupies a significant position in the customer support and SaaS market by supplying AI-enabled tools that automate and streamline customer service. Its core products—LiveChat for real-time messaging, ChatBot for automated conversational agents, and HelpDesk for ticketing—address common industry needs: faster response times, scalable support, and integration of intelligent agents into customer service workflows. Financially, Text reported substantial revenue and profit in 2021, underscoring commercial traction for its offerings. Being a publicly traded company on the Warsaw Stock Exchange and a member of the WIG30 index gives it visibility in European capital markets and signals its relevance to investors tracking technology and SaaS businesses. For companies seeking to reduce support costs while improving customer experience, Text's combination of messaging, automation, and ticketing tools provides a consolidated platform that can replace fragmented solutions and enable measurable operational improvements.

## Notable For
- Producing the LiveChat platform, a core product in its customer support suite.  
- Offering an integrated AI chatbot product (ChatBot) and a ticketing/support product (HelpDesk).  
- Being a Polish-headquartered technology company publicly traded on the Warsaw Stock Exchange (ticker TXT) and included in the WIG30 index.  
- Reporting notable financial results in 2021 (223 million złoty revenue; 119 million złoty net profit).  
- Maintaining significant international digital presence and identifiers (ISIN PLLVTSF00010, KRS 0000290756, ISNI, VIAF).

## Body

### Overview
- Entity name: Text (aliases include Text S.A., Text, Inc., LiveChat Software S.A., LIVECHAT SOFTWARE SPÓŁKA AKCYJNA, Text Spółka Akcyjna).  
- Description: AI customer service company developing messaging, chatbot, and helpdesk software.  
- Instance of: dot-com company, business, enterprise, public company, instant messaging application/software.

### Products and Services
- LiveChat: core messaging platform product listed among Text's product offerings.  
- ChatBot: AI chatbot software product (inception for ChatBot product entry: 2017 as a related Thing).  
- HelpDesk: AI customer support and ticketing software (inception for HelpDesk product entry: 2019 as a related Thing).  
- Use cases: customer support, customer service, intelligent agent, chatbot, help desk software, issue tracking system.

### Corporate and Legal Details
- Legal form: spółka akcyjna (Polish joint-stock company).  
- KRS number: 0000290756.  
- Legal Entity Identifier (LEI): 259400W35VF4Q1XFFE11.  
- ISIN: PLLVTSF00010.  
- Opencorporates ID: pl/0000290756.

### Financials
- Revenue (2021): 223,000,000 złoty.  
- Net profit (2021): 119,000,000 złoty.  
- Public listing: Warsaw Stock Exchange, ticker TXT (listing start time: 2014).  
- Part of: WIG30 index.

### Headquarters & Offices
- Main office: Wrocław, Poland.  
- Address qualifier: Zwycięska 47.  
- Postal code: 53-033.  
- Geographic coordinates: lat 51.05931944444445, lon 17.013805555555557.  
- Country presence: Poland and the United States (country entries include Poland and United States).

### Identifiers, Media, and Online Presence
- Official website: https://www.text.com/ (English).  
- Logo: https://commons.wikimedia.org/wiki/Special:FilePath/Text_company_logo.svg.  
- Office image: https://commons.wikimedia.org/wiki/Special:FilePath/Text_office_building.jpg (image caption: An image of Text office building in 2024).  
- Twitter handle: @livechat (account active since 2009-12-07).  
- Facebook: textHQ.  
- LinkedIn id: text.  
- Crunchbase id: livechatsoftware.  
- Glassdoor company id: 1580859.  
- ISNI: 0000000523498187.  
- VIAF id: 230144782990102632444.  
- Freebase id: /m/03qfn__.  
- National Library of Poland MMS id: 9810674585805606 (qualifier: LiveChat Software).

### Network and Technical Details
- IPv6 routing prefixes: 2a03:8180:1201:18::/64 and 2a03:8180:1201:d5::/64 (RIPE database references available).

### Social Metrics
- Reported social media follower counts at multiple points in time, including 19,574 (point in time: 2023-02-09) and 79,522 (point in time: 2026-02-03, profile textHQ).

## Schema Markup
```json
{
  "@context": "https://schema.org",
  "@type": "Organization",
  "name": "Text",
  "description": "Text is an AI customer service company that develops cloud-based customer support products including LiveChat, ChatBot, and HelpDesk.",
  "url": "https://www.text.com/",
  "sameAs": [
    "https://en.wikipedia.org/wiki/Text_(company)",
    "https://twitter.com/livechat",
    "https://www.facebook.com/textHQ",
    "https://www.linkedin.com/company/text"
  ],
  "foundingDate": "2002"
}

## References

1. [Source](https://investor.text.com)
2. [Source](http://opencorporates.com/companies/pl/0000290756)
3. Global LEI Index
4. [Source](http://www.livechatsoftware.pl)
5. [Source](https://uk.advfn.com/stock-market/USOTC/LCHTF/financials)
6. [Source](https://wellfound.com/company/text-com)
7. [Source](https://apps.db.ripe.net/search/lookup.html?source=ripe&key=2a03:8180:1201:18::/64&type=inet6num)
8. [Source](https://apps.db.ripe.net/search/lookup.html?source=ripe&key=2a03:8180:1201:d5::/64&type=inet6num)
9. [Source](https://golden.com/wiki/Livechat_Software-M9XPWG)