# Technology-driven mandatory customer participation: a new recovery strategy to promote customers’ online post-recovery satisfaction

> Research article (European Journal of Information Systems, 2022) · cited 11× · AI/ML

**Wikidata**: [openalex:W4308146411](https://www.wikidata.org/wiki/openalex:W4308146411)  
**Source**: https://4ort.xyz/entity/technology-driven-mandatory-customer-participation-a-new-recovery-strategy-to-promote-customers-online-post-recovery-sat