# Systematic review of the elements and service standards of delightful service

> Research article (International Journal of Contemporary Hospitality Management, 2016) · cited 54× · AI/ML

**Wikidata**: [openalex:W2473223204](https://www.wikidata.org/wiki/openalex:W2473223204)  
**Source**: https://4ort.xyz/entity/systematic-review-of-the-elements-and-service-standards-of-delightful-service