# Systematic review of hospitality CRM research

> Research article (International Journal of Contemporary Hospitality Management, 2018) · cited 37× · AI/ML

**Wikidata**: [openalex:W2786755391](https://www.wikidata.org/wiki/openalex:W2786755391)  
**Source**: https://4ort.xyz/entity/systematic-review-of-hospitality-crm-research