# Supporting Serendipitous Discovery and Balanced Analysis of Online Product Reviews with Interaction-Driven Metrics and Bias-Mitigating Suggestions

> Research article (CHI Conference on Human Factors in Computing Systems, 2022) · cited 16× · AI/ML

**Wikidata**: [openalex:W4220948721](https://www.wikidata.org/wiki/openalex:W4220948721)  
**Source**: https://4ort.xyz/entity/supporting-serendipitous-discovery-and-balanced-analysis-of-online-product-reviews-with-interaction-driven-metrics-and-b