# Standing in my customer's shoes: Effects of customer‐oriented perspective taking on proactive service performance

> Research article (Journal of Occupational and Organizational Psychology, 2018) · cited 48× · AI/ML

**Wikidata**: [openalex:W2899424377](https://www.wikidata.org/wiki/openalex:W2899424377)  
**Source**: https://4ort.xyz/entity/standing-in-my-customer-s-shoes-effects-of-customeroriented-perspective-taking-on-proactive-service-performance