# Staffing call centers under arrival-rate uncertainty with Bayesian updates

> Research article (Operations Research Letters, 2018) · cited 14× · AI/ML

**Wikidata**: [openalex:W2800524679](https://www.wikidata.org/wiki/openalex:W2800524679)  
**Source**: https://4ort.xyz/entity/staffing-call-centers-under-arrival-rate-uncertainty-with-bayesian-updates